“Assistance Wherever You Are, Whenever You Need It”
In-Depth FAQs
Simply plug in your EV and scan the barcode on the charger using your smartphone. You’ll be directed to a secure payment page—no app or account needed. Once payment is processed, charging starts instantly.
If your payment is declined, charging won’t initiate. Please check your payment method and try again. Alternatively, use a different payment option.
Idle fees apply when your EV remains parked after charging is complete. This ensures chargers remain available for other users and promotes efficient station usage.
Our charging stations are compatible with almost all EV models, including Tesla, Ford, GM, Hyundai, Kia, Nissan, BMW, Mercedes, Lucid, and more.
For safety, always follow on-screen instructions, handle the charging connector carefully, and avoid blocking the station when charging is done. Be courteous to fellow EV drivers by moving your vehicle promptly after charging.
Instant Troubleshooting
The station displays error codes with quick solutions for common issues.
Scan the emergency QR code on the station for step-by-step troubleshooting guidance.
Real-time diagnostics and remote technical support are always available to assist you instantly.
Live Chat: 7 AM to 10 PM PT, 7 days/week
24/7 Hotline: 1‑800‑VOLT‑EV (1‑800‑865‑7838)
Email Support: support@electricityvolt.com
Station ID prominently displayed so we can quickly locate and resolve issues.
WHAT WE OFFER
Service Guarantee
● Any disruption? Expect a detailed status update and estimated time of resolution immediately